We don’t currently offer an exchange service. If you would prefer items in another colour or size, please return the items you don’t need and place a new order on mypahadidukan.com.
- The items must be returned within 7 days of delivery. No return request shall be accepted after 7 days.
- To return the item, please write us an email at [email protected]
- We offer a pick-up facility in select locations basis our courier serviceability. If you select to schedule a pick-up, please place the product(s) in a packet. The product(s) must be unused, unwashed and all the tags should be intact. We will pick up the product within 1 – 3 business days from the return request placement date. Please expect the product to reach back at the seller’s address in 7-10 days.
- Once your product is picked, the refund process will be initiated after the product reaches to us, which takes about 7- 10 days. Once we receive the product, it will go through a quality check at our warehouse post which, we will initiate the refund in the next 24-48 business hours. We will send also you an email confirming receipt of the parcel.
- In case a pickup facility is not available from your location, you are requested to send us the item(s) to be returned (in their original condition) via a trustworthy courier partner. The charges to return the product shall be borne by you.
- We will refund any item(s), returned in the same state as you received them in, with all labels and tags still attached.
- Please note that we will NOT accept return of products that have been used, laundered or customer damaged.
- We will refund the value of your returned item(s) excluding the delivery fees within 24-48 business hours.
- If you are returning multiple products from a single order together, we will generate a single return ID for all products and you will receive an e-mail confirmation for the same.
In case of a damaged product –
•All our products undergo a strict quality check. However, in case any defective/ damaged/incomplete/wrong order is delivered, we request you to inform us within 48 hours of receiving the order with the images of the product received at [email protected]
• You need to email a minimum of 3 and a maximum of 5 pictures.
• Kindly ensure the images are clear and the damaged/defective/missing part of the outfit is highlighted.
• You must send us an image of the original labels and tags intact along with the invoice.
Any such complaint raised after 48 hours of receiving the order may not be considered.