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FAQs
Find answers to your most common questions about orders, delivery, returns, and more
You shall receive communication on WhatsApp and Email after placing your order successfully on the website. Additionally, you can also check this under the My Orders page after logging in on the website
For COD orders, you will receive a WhatsApp message to confirm your order. Your order will be shipped only after confirmation over WhatsApp. The confirmation message for COD orders on WhatsApp is active for 24 hours. In the event that you fail to confirm your order within 24 hours, please reach out to us on the same WhatsApp number (+918428611319) and our team will confirm your order manually. You can also write to us at support@mypahadidukan.com
Shipping charges vary as per order value, and is mentioned under the ‘Price Summary’ on the cart
We try to ship all our orders within 24-48 hours of successful order placement on normal business days. Once the order is successfully shipped, you shall receive a tracking link on WhatsApp and Email to track your order. You can also track your order under My Orders page on our website. Additionally, you can also track your order using your AWB number on Track Order
We partner with reliable courier companies and last mile delivery partners to ensure your orders are delivered on time without any hassle. We shall strive to ensure timely delivery of your order within the estimated time mentioned on the checkout page. In the event of a delay due to factors outside our control, please reach out to us on WhatsApp at +91 84286 11319 or write to us at support@mypahadidukan.com and we shall do our best to help you
If your order is cancelled before it is shipped, you shall receive a cancellation confirmation on WhatsApp and Email. Refunds will be processed into your source account within 5-7 business days. For shipped orders cancelled with the help of the Customer Love team, please reach out to them for status updates
We do not generally accept returns once the order is delivered; however, in rare scenarios such as partial delivery, damaged delivery, mismatched products, or expired items, please contact our Customer Love team via WhatsApp at +91 84286 11319 or email support@mypahadidukan.com within 24 hours of receiving your order, ensuring that you do not tamper with or open the package and providing any additional information if requested, so that after verification we can initiate a pickup and either replace or refund your order as applicable.
Unfortunately, we do not accept returns once the pack is open. This is in adherence to the food safety guidelines. It is extremely difficult to verify an issue once the pack is open and kept under certain storage conditions. However, in a one-off event of foreign contamination which is extremely rare, please reach out to our Customer Love team on WhatsApp at +91 84286 11319 or write to us at support@mypahadidukan.com within 24 hours of receiving the order and we shall do our best to give you a satisfactory resolution
Unfortunately, marketplace orders are out of our control. Please raise a service request with the concerned marketplace for replacement or refund as per their standard guidelines. If they are unable to address the issue, please reach out to us on WhatsApp at +91 84286 11319 or write to us support@mypahadidukan.com within 48 hours of placing the order and we shall do our best to help
Unfortunately, marketplace orders are out of our control. Please raise a service request with the concerned marketplace for replacement or refund as per their standard guidelines. If they are unable to address the issue, please reach out to us on WhatsApp at +91 84286 11319 or write to us support@mypahadidukan.com within 48 hours of placing the order and we shall do our best to help
For genuine concerns that are verified by our Customer Love team, we can provide you a replacement for the same product at best. Unfortunately, we will be unable to replace with another product
We consider replacements only after verification for damaged delivery, expired products, or foreign contamination, and request you to provide evidence (images/videos) along with your Order ID/Invoice details to our Customer Love team.
For partial orders, we will be happy to replace the part of the order that was not delivered. Please reach out to us on WhatsApp at +91 84286 11319 or write to us at support@mypahadidukan.com within 24 hours of placing the order and our team shall provide you with a resolution. We request your cooperation in providing evidence of the above in the form of images and videos along with the Order ID/Invoice details. You also have an option to get the balance amount credited as Loyalty points into your account
For mismatched orders, we will be happy to replace the part of the order that was delivered incorrectly. Please reach out to us on WhatsApp at +91 84286 11319 or write to us at support@mypahadidukan.com within 24 hours of placing the order and our team shall provide you with a resolution. We request your cooperation in providing evidence of the above in the form of images and videos along with the Order ID/Invoice details. Additionally, kindly keep the mismatched products that you received intact, so that we can get it picked up and then process a replacement. You also have an option to get the balance amount credited as Loyalty points into your account once the mismatched products are picked up
We continuously innovate throughout our value chain with packaging being a vital cog in the wheel. We do incorporate fine changes in design, copy and text to adhere to packaging guidelines and functional aspects. You can rest assured that the product is genuine and authentic. To check authenticity, you can verify the quality of your batch by scanning the QR code at the back of the pack or by entering your batch number at Protein Test Reports
This is our Loyalty program to reward loyal and repeat customers that they can use during their subsequent purchases
Loyalty points are credited into your account after delivery of an order
After incorporating valuable feedback from you and all our valuable consumers, we realized that our zipper wasn’t very user friendly. Hence we took the decision to introduce seal locks for our protein powders which are more user friendly and easy to use. In case you are facing an issue with the seal lock as well, we’d request you to transfer the contents into an air-tight box
We continuously innovate throughout our value chain with packaging being a vital cog in the wheel. We do incorporate fine changes in design, copy and text to adhere to packaging guidelines and functional aspects. You can rest assured that the product is genuine and authentic. To check authenticity, you can verify the quality of your batch by scanning the QR code at the back of the pack or by entering your batch number at Protein Test Reports
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Write to Us
support@mypahadidukan.com -
Mailing AddressH.O: Roorkee, Haridwar, Uttarakhand, 247667
B.O: 11/880A, Main Street, Sai Mobile,Dayanand Nagar, Bahadurgarh, HR - 124507 -
Working Hours:
9AM - 6PM IST Monday to Saturday
