Return and Refund Policy
(In accordance with the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020)
This Return and Refund Policy (“Policy”) applies to all purchases made on mypahadidukan.com, operated by Himkart India Private Limited (“Company”, “we”, “us”, or “our”). This Policy is framed in compliance with applicable Indian consumer protection laws. By placing an order on the Website, the consumer (“you” or “customer”) agrees to be bound by the terms set forth herein.
1. General Principles
- The Company ensures transparency, fair trade practices, and consumer grievance redressal in accordance with applicable laws.
- Returns and refunds are subject to the nature of the product, statutory exemptions, and hygiene and safety considerations.
- Nothing in this Policy limits statutory rights available to consumers under applicable law.
2. Returns of Edible Items (Food & Beverages)
In accordance with hygiene, safety, and perishable goods exemptions recognized under consumer protection laws, returns and exchanges are generally not permitted for edible items, including food products, beverages, spices, snacks, and other consumables.
However, as a goodwill measure and without creating any legal obligation, the Company may consider return or refund requests for edible items on a case-to-case basis, subject to the following conditions:
- The request is raised within 48 hours of delivery
- The request is supported by adequate photographic or video evidence
- The issue pertains to damage, spoilage, or quality concerns attributable to transit or manufacturing
Such requests may be raised by contacting:
- WhatsApp: +91-84286-11319
- Email: support@mypahadidukan.com
The Company’s decision in these matters shall be taken in good faith and shall be final, subject to applicable consumer law remedies.
3. Returns of Non-Edible Products
For non-edible products, returns shall be accepted where:
- The product is defective, damaged, or not as described
- The return request is raised within 48 hours of delivery
- The product is unused, unopened, and returned in its original condition with all packaging, labels, tags, and accessories intact
This is in line with the consumer’s right to receive goods as described and free from defects.
4. Products Not Eligible for Return
The following products shall not be eligible for return or refund:
- Products that have been opened, used, altered, or tampered with
- Products returned without original packaging or labels
- Products damaged due to consumer misuse or negligence
- Products rendered unfit for inspection
- Edible items, except as expressly reviewed under Clause 2
Once a product is opened, it is deemed unfit for inspection and resale and shall not qualify for return.
5. Return Request Procedure
- Consumers must provide the Order ID and supporting evidence (images/videos)
- All return requests are subject to verification and approval
- Where feasible, the Company shall arrange reverse pickup
The Company shall not impose unfair or unreasonable conditions for initiating a legitimate return.
6. Return Shipping and Reimbursement
Where a return is approved and reverse pickup is not serviceable, the consumer may ship the product back.
In such cases:
- The Company shall reimburse return shipping charges up to ₹125 or actual cost incurred, whichever is lower
- Valid courier receipt or proof of shipment must be submitted
This reimbursement is aligned with fair consumer grievance resolution practices.
7. Inspection and Quality Control
All returned products shall undergo inspection upon receipt.
Refunds shall be processed only after the product passes inspection and is found compliant with this Policy.
If the product fails inspection, the Company shall communicate the reason for rejection to the consumer.
8. Refund Processing
- Refunds shall be issued to the original payment method
- Processing timeline: 7–10 business days from successful inspection
- Shipping and handling charges are non-refundable unless the return arises due to Company error
9. Order Cancellation
- Orders may be cancelled prior to dispatch
- Once dispatched, cancellation requests shall not be accepted
- Orders containing edible items cannot be cancelled once confirmed
10. Consumer Grievance Redressal
In compliance with the Consumer Protection (E-Commerce) Rules, 2020, consumers may contact the Company for grievance redressal via:
- WhatsApp: +91 84286 11319
- Email: support@mypahadidukan.com
The Company shall acknowledge complaints within 48 hours and endeavor to resolve them within a reasonable timeframe.
11. Governing Law and Jurisdiction
This Policy shall be governed by and construed in accordance with the laws of India.
All disputes shall be subject to the jurisdiction of competent courts in India.
12. Policy Updates
The Company reserves the right to modify this Policy at any time in accordance with applicable laws. Updated versions shall be published on the Website.
